Summary
Strategic product leader with 10+ years building and scaling connected platforms — IoT ecosystems, AI-powered experiences, and high-performing product teams. Currently leading the SmartHome+ Intelligence & Automation portfolio at TELUS, translating household data into awareness, guidance, and action through alerts, insights, recommendations, and routines. North star: moving customers from reactive device management toward an intelligent home. Operates at Director scope; consistently given responsibility beyond title.
Experience
TELUS
Senior Technical Product Manager, Global Product, SmartHome+
Jun 2022 – Present
- Founded and lead the SmartHome+ Intelligence & Automation portfolio — built around three questions every smart home should answer: What is happening? What should the customer know? What should happen next?
- Deliver that vision through alerts, insights, recommendations, and routines — spanning Activity History through to future agentic experiences, moving customers from reactive device management toward an intelligent household operating system.
- Defined north-star vision, operating model, and roadmap from scratch — aligning engineering, commercial, and executive stakeholders around a platform with long-term strategic differentiation.
- Own strategy and roadmap for smart home automation and video products across mobile, backend, and connected hardware.
- Bridge TELUS, device manufacturers, and platform teams — aligning firmware, cloud integrations, and feature design across the full stack.
- Diagnose and resolve cross-layer reliability issues (mobile ↔ cloud ↔ firmware ↔ Wi-Fi) through telemetry analysis and cross-functional coordination.
- Mentor junior PMs and shape team rituals that improve execution velocity and alignment.
Product Manager, Products & Services, SmartHome
Nov 2020 – Jun 2022
- Owned full product lifecycle for connected video — hardware, firmware, cloud, and mobile — from concept to post-launch.
- Launched targeted initiatives that improved camera uptime, activation rates, and subscription yield.
- Closed the loop on reliability by partnering with support and ops to reduce escalations post-launch.
Senior Client Relationship Manager & Project Manager II, TELUS Health
Sep 2014 – Nov 2020
- Led a delivery team executing digital product initiatives for national enterprise healthcare clients.
- Held the line on scope, compliance, and client expectations simultaneously — often in ambiguous, high-stakes environments.
- Built deep client trust that sustained and grew long-term accounts through proactive issue ownership.
Dynacare
Project Manager / Business Systems Analyst
2010 – 2014
- Digitized high-volume operations through system transformation initiatives, eliminating manual workflows at scale.
- Navigated complex regulatory requirements while scoping and driving technology projects with cross-functional leaders.
PointClickCare
Product Owner — eMAR & Physician Orders
2008 – 2010
- Owned backlog and end-to-end delivery for eMAR and physician order workflows in a leading long-term care SaaS platform.
- Shipped compliant, intuitive experiences in a tightly regulated environment — bridging dev, QA, and regulatory teams.
- Turned user feedback and competitive signals into sharp, actionable requirements that actually shipped.